v1.14.0

ChatbotXIO/ChatbotXv1.14.0Oct 20, 2026by realcodesiman

Upgrading?

AI Summary

This release introduces significant enhancements to AI routing, analytics capabilities, and platform administration. Key updates include self-serve channel connections, enhanced working-hours management with SLA tracking, and the ability to attach media to saved replies.

Key Highlights

  • Self-serve channel connections for easier setup
  • AI Router Public API for external integration
  • Enhanced working hours with on-shift routing and SLA tracking
  • Analytics dashboard and inbox filtering improvements

New Features

  • Implement JEV flow
  • Filter dashboards by channel and inbox
  • Add AI Router Public API
  • Attach media library images to saved replies
  • Add open mini app button to flows
  • Add self-serve channel connections
  • Track agent response time within working hours
  • Add on-shift routing, holidays and response SLA
  • Add persisted admins and consent policy

Full Release Notes

<!-- Release notes generated using configuration in .github/release.yml at main -->

## What's Changed
### ✨ New Features
* feat(jev): implement jev flow by @nguyenvantruc92 in https://github.com/ChatbotXIO/ChatbotX/pull/1503
* feat(analytics): filter dashboards by channel and inbox by @viethung0o0 in https://github.com/ChatbotXIO/ChatbotX/pull/1507
* feat(ai-router): add public API by @nguyenvantruc92 in https://github.com/ChatbotXIO/ChatbotX/pull/1509
* feat(saved-replies): attach media library images to saved replies by @sung17 in https://github.com/ChatbotXIO/ChatbotX/pull/1511
* feat(flows): add open mini app button that continues the flow on submit by @sung17 in https://github.com/ChatbotXIO/ChatbotX/pull/1514
* feat(connections): add self-serve channel connections by @realcodesiman in https://github.com/ChatbotXIO/ChatbotX/pull/1453
* feat(working-hours): track agent response time within working hours by @viethung0o0 in https://github.com/ChatbotXIO/ChatbotX/pull/1512
* feat(working-hours): add on-shift routing, holidays and response sla by @viethung0o0 in https://github.com/ChatbotXIO/ChatbotX/pull/1519
* feat(platform-admin): add persisted admins and consent policy by @realcodesiman in https://github.com/ChatbotXIO/ChatbotX/pull/1520
### 🐛 Bug Fixes
* fix(api): stop resolving a contact's conversation and inbox arbitrarily by @sung17 in https://github.com/ChatbotXIO/ChatbotX/pull/1248
* fix(ai-agent): fix error load tag by @nguyenvantruc92 in https://github.com/ChatbotXIO/ChatbotX/pull/1515
* fix(webchat): split connect config schema from db-backed schema by @viethung0o0 in https://github.com/ChatbotXIO/ChatbotX/pull/1516
### ⚡ Improvements
* refactor(folders): move the folder bar into each table card by @sung17 in https://github.com/ChatbotXIO/ChatbotX/pull/1508
### 🔧 Internal / Chore
* ci(release): add swap so the builder image build stops running out of memory by @viethung0o0 in https://github.com/ChatbotXIO/ChatbotX/pull/1510
* ci(tests): run affected suites on pull requests by @realcodesiman in https://github.com/ChatbotXIO/ChatbotX/pull/1522


**Full Changelog**: https://github.com/ChatbotXIO/ChatbotX/compare/v1.13.0...v1.14.0

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