v1.5.1 v2.7.0

high risk

EricLBuehler/diffusion-rsAug 7, 2026 → Aug 8, 20261 day between releases

What's New

Adds new automation actions and conditions in major version 2.7.0, requiring database backup.

New Features

  • Notify automation action for sending custom emails to agents or teams.
  • Snooze automation action to pause conversations for a set duration.
  • Trigger webhook automation action to fire custom events.
  • Previous value conditions to match on prior status or priority.
  • Connection status banner for agents to monitor connection drops.

Improvements

  • Improved AI agent OTP verification flow.
  • Livechat widget icon readability against dark brand colors.
  • General quality of life improvements.

Bug Fixes

  • Fixed inline image rendering from Outlook clients.
  • Fixed automation loop protection to prevent re-triggering rules.
  • Fixed email verification for AI agent contacts.
  • Fixed livechat widget icon colors.

Upgrade Notes

Always take a database backup before upgrading and follow the specific upgrade steps provided in the documentation.

The Two Releases

v1.5.1

v1.5.1

Aug 7, 2026· 3 months ago

Expands Firebase storage rule coverage and fixes user interface issues regarding scrolling and report navigation.

Full release notes
v2.7.0

v2.7.0

Aug 8, 2026· 2 months ago

Adds new automation actions and conditions, introduces a connection status banner, and fixes various UI and email rendering bugs.

Full release notes