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2.5.2 v2.8.0

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abhinavxd/libredeskAug 22, 2026 → Aug 22, 20260 days between releases

What's New

Introduces Help Center with custom domains and moves API to /api/v1

Breaking Changes

  • Public Help Center API moved to /api/v1

New Features

  • Public articles and collections with custom domains
  • Mobile-friendly agent dashboard
  • AI agent integration using published articles
  • Full-text search for visitors
  • Multiple locales support

Improvements

  • Performance improvements reducing memory and CPU usage
  • New Geist font applied across the application

Bug Fixes

  • Incoming emails with accented or non-English characters no longer arrive as garbled text
  • Livechat messages no longer vanish when an attachment takes a long time to upload
  • Phone number field in livechat pre-chat form now detects visitor's country code correctly
  • Overview report no longer counts private notes or unsent drafts in message volume

Upgrade Notes

Update API endpoints to use /api/v1 for Help Center functionality. Configure custom domains and locales for the new Help Center feature. The agent dashboard is now mobile-friendly.

The Two Releases

2.5.2

2.5.2

Aug 22, 2026· 2 months ago

Minimal release notes: "### 🐞 Bug Fixes Fix: Non-docker installation was broken in 2.5.1 (issue: #7752)"

Full release notes
v2.8.0

v2.8.0

Aug 22, 2026· 2 months ago

This major release introduces a comprehensive Help Center feature for publishing public knowledge bases with custom domains and AI integration. It also enhances mobile usability for agents and addresses performance bottlenecks.

Full release notes