v1.4.0 v2.7.1
abhinavxd/libredeskAug 11, 2026 → Aug 12, 20261 day between releases
What's New
Fixes external user ID handling and removes AI reply button from forms.
Breaking Changes
- Removal of the AI generate reply button from the create conversation form
Improvements
- Contact resolution logic improved to fall back to email lookup on unknown external IDs
- Dependency updated to Postgres 8.5.23
- CI/CD pipeline speed optimized via goreleaser improvements
Bug Fixes
- Create conversation API now correctly resolves conversations using external_user_id
- Attachment filenames preserve unicode characters and MIME headers are escaped properly
Upgrade Notes
Always take a database backup before upgrading. Be aware that the AI generate reply button has been removed from the create conversation form, and the API now correctly handles external user IDs for existing contacts.
The Two Releases
v1.4.0: Bluebird
Aug 11, 2026· 2 months ago
Introduces 'Preview Mode' to simulate ChatGPT and Claude conversation environments, adds a full e-commerce template, and updates the Skills API to align with SEP-2640.
Full release notesv2.7.1
Aug 12, 2026· 2 months ago
A maintenance release focused on correcting data handling issues, specifically ensuring the API correctly resolves conversations using external user IDs and fixing attachment filename encoding.
Full release notes