v2.2.1
abhinavxd/libredeskv2.2.1Apr 25, 2026by github-actions[bot]
AI Summary
Introduces conversation status categories, admin table search/virtualization, and configurable session lifetime.
Key Highlights
- Conversation status categories (open/waiting/resolved)
- Search and virtualized admin tables
- Reply-To on email inboxes
- Configurable agent session lifetime
New Features
- Status categories
- Admin search
- Virtualized tables
- Created_at filter
- Reply-To support
- Prompt to tag
- Configurable session lifetime
Full Release Notes
## What's new - **Conversation status categories** - every status (built-in or custom) now belongs to one of three categories: `open`, `waiting`, or `resolved`. Categories tell the system how a status should behave: `open` statuses count toward an agent's active conversation total and respect team max-assignment limits. Previously this behavior was hard-coded to the built-in `Resolved` / `Closed` names, so custom statuses you created did not participate. Now any custom status you add behaves correctly based on the category you pick. - **Search on admin tables** - admin datatables now have a search box. - **Virtualized admin tables** - admin datatables only render visible rows, so they stay responsive on large lists. - **New conversation `created_at` filter for views** - with range support. - **Reply-To on email inboxes** - set a `Reply-To` address to route customer replies to a different mailbox than the SMTP From address. - **Prompt to tag on reply** - new inbox setting that nudges agents to add tags when replying, so categorization happens at the moment of context. - **Configurable session lifetime** - agent session duration can now be configured from `config.toml` instead of being fixed. ## What's fixed - Resolved or closed conversations no longer reopen due to a stale `snoozed_until`. - SMTP pool wait timeout set on the inbox form was not persisting and silently fell back to the default; it now saves correctly. - Fixed a rare race where idle detection could overwrite an agent's `away_manual` or `away_and_reassigning` state. - Auto-assigner no longer stalls when the first picked agent is capped, and now handles teams with no agents. - Fixed incorrect avatar URL being saved for agents when using the S3 store. ## Upgrade notes - Always take a database backup before upgrading. - Follow the steps [here](https://docs.libredesk.io/getting-started/upgrade). ## Changelog * feb23fae fix new inbox create dropping enabled/csat_enabled/secret/linked_email_inbox_id * bf69b56e fix prompt_tags_on_reply not persisting on email inbox creation