v4.17.0
feyninc/pulpiev4.17.0Aug 20, 2026by sojan-official
Upgrading?
AI Summary
This release focuses on enhancing the CRM platform with advanced WhatsApp integration (Captain), Freshdesk data import capabilities, and general UI/UX improvements. It also introduces a new language and security hardening measures.
Key Highlights
- New WhatsApp campaign tracking and template management via Captain
- Freshdesk import for contacts, tickets, replies, and private notes
- Upgrade to Rails 7.2.3.1
- New Language: Slovenian
- Security hardening for uploads, account scoping, and CSV exports
New Features
- Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API
- Track WhatsApp campaign delivery and recipient outcomes
- Control Captain audiences, schedules, and inactivity handling
- Import contacts, tickets, replies, and private notes from Freshdesk
- View Click-to-WhatsApp referrals and Flow responses in conversations
- Transcribe Twilio call recordings with Captain
- Run macros from the reply editor and command bar
- Search and preview canned responses, mentions, variables, and emojis
- Add analytics integrations and video embeds to Help Center
- Filter, search, and sort audit logs
Full Release Notes
## Changelog - Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API. - Track WhatsApp campaign delivery and recipient outcomes. [Enterprise] - Control Captain audiences, schedules, inactivity handling, outcomes, and knowledge usage. [Enterprise] - Upgraded to Rails 7.2.3.1. - Import contacts, tickets, replies, and private notes from Freshdesk. - View Click-to-WhatsApp referrals and Flow responses in conversations. - Transcribe Twilio call recordings with Captain. [Enterprise] - Run macros from the reply editor and command bar. - Search and preview canned responses, mentions, variables, and emojis. - Add analytics integrations and video embeds to Help Center. - Filter, search, and sort audit logs. [Enterprise] - Security hardening for uploads, account scoping, feature access, and CSV exports. - New Language: Slovenian - Numerous bug fixes, UI fixes, and performance enhancements. Thanks to @A831ARD0, @AfiqAqil, @bfontaine, @enzogtrujillo, @Kezia-Cane, @khushhhhh, @limehawk, @marcoazcabral, @maticboncina, @mvanhorn, @Nameless-Monster-Nerd, @propiter, @rekurt, @RianPolonini, @suparikoli, @vaibzde, @vjymisal0 for the contributions
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