v4.18.0
feyninc/pulpiev4.18.0Sep 18, 2026by sony-mathew
Upgrading?
AI Summary
Chatwoot v4.18.0 introduces WhatsApp campaigns and call recording, security hardening, and conversation history improvements.
Key Highlights
- WhatsApp campaigns and call recording/transcription features.
- Comprehensive security hardening for sign-in and webhooks.
- Conversation history navigation and sorting improvements.
New Features
- Captain assignment and scenario controls
- WhatsApp setup and campaigns
- Call recording and transcription settings
- Security hardening for sign-in, macros, webhooks, and HTML rendering
- Slack alerts-only mode
- Conversation history navigation and sorting
- Help Center media uploads and previews
- SMTP configuration independent of IMAP
- Estonian translations
Full Release Notes
## Changelog - Captain assignment, scenario and tool controls, and improved playground testing. [Enterprise] - Guided WhatsApp setup and clearer account health. - WhatsApp campaigns and calls for BSUID-only contacts. - Per-inbox call recording and transcription settings. [Enterprise] - Additional conditions for delayed automations. - Alerts-only mode for Slack. - Conversation history navigation and sorting in filtered views. - Improved Help Center media uploads and previews. - Message deletion audits, IP masking, and location details. [Enterprise] - SMTP configuration independent of IMAP. - Inbox identity verification secret rotation. - Security hardening for sign-in, macros, webhooks, media, and HTML rendering. - Enabled Estonian translations in the chat widget. - Numerous bug fixes and performance improvements. Thanks to @AdarshJ173, @AdityaAudi, @AfricanMake, @ajuijas, @augustocbx, @breken-ai, @chinatsu1124, @concept254, @coolbirdzik, @Gurjit-30, @hahuma, @izcoser, @jaroenchai-t, @linbaublys, @lucas-langa, @marcoazcabral, @mazenkhalil, @oAllanNascimento, @pedrolis, @qsebas, @radaloshara, @salmonumbrella, @tejush1998, @vaibhav8a, @williambsm9 for the contributions. > We recommend upgrading to v4.18.0 for the latest security fixes and hardening improvements.
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