v4.16.0
msitarzewski/agency-agentsv4.16.0Jul 18, 2026by sojan-official
AI Summary
A major release introducing Help Center improvements, Intercom import, and migrating video calls from Dyte to Cloudflare RealtimeKit.
Key Highlights
- Help Center staged edits, reordering, and popular content by locale.
- Captain assistant overview and drill-down analytics (Enterprise).
- Intercom import workflow for contacts and conversations.
- Support for WhatsApp Calls in non-embedded inboxes.
- Migration from Dyte to Cloudflare RealtimeKit for video calls.
Breaking Changes
- Video call integration moved from Dyte to Cloudflare RealtimeKit; existing Dyte integrations must be deleted and reconfigured.
New Features
- Help Center staged edits and reordering.
- Captain assistant analytics.
- Intercom import workflow.
- WhatsApp Calls support.
- Cloudflare RealtimeKit video integration.
Full Release Notes
## ChangeLog - Help Center improvements including staged edits for published articles, admin search, article reordering, and popular content by locale - Captain assistant overview and drill-down analytics (Enterprise) - Conversation and message drilldowns for reports - Support WhatsApp Calls for non-embedded signup inboxes - Intercom import workflow for contacts and conversations - Assignment policies can now exclude stale conversations from automatic assignment - Security and reliability improvements across widget identity verification, agent bot access tokens, dashboard apps, inbox limits, IMAP, and dependencies - New Language: Uzbek - Numerous bug fixes and enhancements Thanks to @abh and @gausi-sudo for the contributions. > Note: The video call integration has moved from Dyte to Cloudflare RealtimeKit. If you use this integration, delete the existing Dyte integration and configure it again with your Cloudflare Account ID, RealtimeKit App ID, and an API token with Realtime Admin permissions.