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v4.17.0

msitarzewski/agency-agentsv4.17.0Aug 20, 2026by sojan-official

AI Summary

A feature-rich update introducing enterprise analytics, new integrations, and upgrading the underlying framework to Rails 7.2.3.1.

Key Highlights

  • New Enterprise features: Captain analytics and WhatsApp campaign tracking.
  • Import contacts, tickets, and replies from Freshdesk.
  • Upgraded to Rails 7.2.3.1.
  • New Language: Slovenian.
  • Video embeds and analytics integrations added to Help Center.

Breaking Changes

  • Upgraded to Rails 7.2.3.1.

New Features

  • Enterprise analytics and transcription features.
  • Freshdesk import workflow.
  • Rails 7.2.3.1 framework upgrade.
  • Slovenian language support.
  • Help Center video embeds.

Full Release Notes

## Changelog

- Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API.
- Track WhatsApp campaign delivery and recipient outcomes. [Enterprise]
- Control Captain audiences, schedules, inactivity handling, outcomes, and knowledge usage. [Enterprise]
- Upgraded to Rails 7.2.3.1.
- Import contacts, tickets, replies, and private notes from Freshdesk.
- View Click-to-WhatsApp referrals and Flow responses in conversations.
- Transcribe Twilio call recordings with Captain. [Enterprise]
- Run macros from the reply editor and command bar.
- Search and preview canned responses, mentions, variables, and emojis.
- Add analytics integrations and video embeds to Help Center.
- Filter, search, and sort audit logs. [Enterprise]
- Security hardening for uploads, account scoping, feature access, and CSV exports.
- New Language: Slovenian
- Numerous bug fixes, UI fixes, and performance enhancements.

Thanks to @A831ARD0, @AfiqAqil, @bfontaine, @enzogtrujillo, @Kezia-Cane, @khushhhhh, @limehawk, @marcoazcabral, @maticboncina, @mvanhorn, @Nameless-Monster-Nerd, @propiter, @rekurt, @RianPolonini, @suparikoli, @vaibzde, @vjymisal0 for the contributions