v4.16.0

parruda/swarmv4.16.0Jul 18, 2026by sojan-official

AI Summary

A release adding Help Center staged edits, Captain analytics drill-downs, WhatsApp Calls support, and moving the video call integration from Dyte to Cloudflare RealtimeKit.

Key Highlights

  • Help Center staged edits for published articles.
  • Captain assistant overview and drill-down analytics (Enterprise).
  • Support WhatsApp Calls for non-embedded signup inboxes.
  • Video call integration moved from Dyte to Cloudflare RealtimeKit.

Breaking Changes

  • Video call integration moved from Dyte to Cloudflare RealtimeKit; users must delete existing Dyte integration and reconfigure.

New Features

  • Help Center staged edits
  • Captain analytics drill-downs
  • WhatsApp Calls support
  • Intercom import workflow

Full Release Notes

## ChangeLog

- Help Center improvements including staged edits for published articles, admin search, article reordering, and popular content by locale
- Captain assistant overview and drill-down analytics (Enterprise)
- Conversation and message drilldowns for reports
- Support WhatsApp Calls for non-embedded signup inboxes
- Intercom import workflow for contacts and conversations
- Assignment policies can now exclude stale conversations from automatic assignment
- Security and reliability improvements across widget identity verification, agent bot access tokens, dashboard apps, inbox limits, IMAP, and dependencies
- New Language: Uzbek
- Numerous bug fixes and enhancements

Thanks to @abh and @gausi-sudo for the contributions.

> Note: The video call integration has moved from Dyte to Cloudflare RealtimeKit. If you use this integration, delete the existing Dyte integration and configure it again with your Cloudflare Account ID, RealtimeKit App ID, and an API token with Realtime Admin permissions.