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v4.17.0

parruda/swarmv4.17.0Aug 20, 2026by sojan-official

AI Summary

An enterprise-focused release adding Cloud API and Twilio template management, upgrading to Rails 7.2.3.1, and improving Freshdesk integration.

Key Highlights

  • Manage Cloud API and Twilio WhatsApp templates via Chatwoot and API.
  • Track WhatsApp campaign delivery and recipient outcomes.
  • Upgraded to Rails 7.2.3.1.
  • Import contacts, tickets, replies, and private notes from Freshdesk.

New Features

  • Cloud API and Twilio template management
  • WhatsApp campaign tracking (Enterprise)
  • Rails 7.2.3.1 upgrade
  • Freshdesk import workflow

Full Release Notes

## Changelog

- Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API.
- Track WhatsApp campaign delivery and recipient outcomes. [Enterprise]
- Control Captain audiences, schedules, inactivity handling, outcomes, and knowledge usage. [Enterprise]
- Upgraded to Rails 7.2.3.1.
- Import contacts, tickets, replies, and private notes from Freshdesk.
- View Click-to-WhatsApp referrals and Flow responses in conversations.
- Transcribe Twilio call recordings with Captain. [Enterprise]
- Run macros from the reply editor and command bar.
- Search and preview canned responses, mentions, variables, and emojis.
- Add analytics integrations and video embeds to Help Center.
- Filter, search, and sort audit logs. [Enterprise]
- Security hardening for uploads, account scoping, feature access, and CSV exports.
- New Language: Slovenian
- Numerous bug fixes, UI fixes, and performance enhancements.

Thanks to @A831ARD0, @AfiqAqil, @bfontaine, @enzogtrujillo, @Kezia-Cane, @khushhhhh, @limehawk, @marcoazcabral, @maticboncina, @mvanhorn, @Nameless-Monster-Nerd, @propiter, @rekurt, @RianPolonini, @suparikoli, @vaibzde, @vjymisal0 for the contributions